Delivering the largest purchase order in Indonesia, Dongkang Overseas Circle has the secret!

Recently, the port of Jakarta, Indonesia has welcomed a group of special guests - 30 Dongfeng commercial vehicles K23Y-981 dump trucks matching Dongfeng Cummins LK375-33.
Vehicle carrying Dongfeng Cummins

The vehicle delivered this time is the largest order for the commercial vehicle matching Dongfeng Cummins engine products in the Indonesian market. From December 2018, the customer made the purchase intention, and now 30 new cars are uniformly arranged in the Indonesian port for review. It took just 3 months. Such "Dongkang Speed" conquered customers and defeated competitors all over the world, relying on the professionalism and service awareness of the team and experts of Dongfeng Cummins Overseas & Marine Power Division.

Sales service

Dongfeng Cummins has proposed a sales and service integration strategy for overseas markets, promoting sales through services and comprehensively improving customer satisfaction.

The delivery of this commercial vehicle is a typical case of service promotion. The customer's purchasing intention is that the overseas sales staff of Dongfeng Cummins learned during the service support for the Indonesian customers and learned about the training.

Busy work scene in Indonesian port Busy work scene in Indonesian port

Guo Baoli, an overseas sales engineer with more than half a year of Dongfeng Cummins, has a keen business sense. He maintains strong energy and strong communication desire during the training for customers, and quickly captures the customer's procurement plan.

In the process of getting along with customers, daytime training is a good opportunity to show professional depth and service level, and also a good time to understand user needs. At night, it is the time when the overseas sales team integrates information and plans. In the overseas and domestic team members, according to the situation during the day to analyze and analyze, and actively communicate with colleagues in other departments of Dongfeng Cummins, seek customer response measures, try to consider every detail in the plan, to customers Provide the most support and help.

Program discussion Program discussion

In the end, it is not only the excellent product quality of Dongfeng Cummins, but also the perfect after-sales service plan. Through the overseas sales team, the customer learned about the service level of Dongfeng Cummins, and learned the breadth and depth of logistical support for Dongfeng Cummins for power products.

While selling to the world, Dongfeng Cummins Power Products has also built a service network in various places, and has developed localized service solutions for many countries with poor infrastructure and low timeliness of logistics. These accumulated experiences are expanding overseas. The abundant resources of the market have also brought Dongfeng Cummins' thoughtful and perfect services to users all over the world.

Reading volume: Source: Cummins Author: LOO

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